Software Clicks faster with Whatfix

Whatfix empowers users to unlock their true potential across all software experiences – web, desktop, and mobile.

WHATFIX

INSIGHTS AS A SERVICE

OFFERING

Insights as a Service (IaaS) helps you overcome the challenge of user adoption in your digital transformation journey. It starts by inspecting how your users interact with your applications, identifying pain points and understanding the sequence of clicks and journeys. This helps you get clarity on where users are dropping off and the impact on your bottom line.
By working with Whatfix, IaaS provides actionable insights to improve user efficiency through application automation and real-time contextual help. IaaS ensures you achieve better user adoption, accurate ROI calculation, and optimized process compliance, ultimately enhancing the value of your enterprise applications.

You'll recieve some of these insights

type 1 - User journeys

KNOW YOUR CLICKS

  • Know how users are behaving on your application
  • Monitor the natural sequence of clicks user are making
  • Understand where the drop-offs are happening

Type 2 - User funnels

KNOW YOUR PROCESSES

  • Understand user journey for a set of a fixed processes
  • Get the funnel view of users
  • Understand where the drop-offs are happening

Type 3 - Cohorts

KNOW YOUR USERS

  • Create action based user groups or cohorts
  • Tailored content
  • Hyper personalised experience across the platform

Type 4 - Widget Analytics

KNOW YOUR WIDGETS

  • Understand how users are interacting with Whatfix Widgets
  • Discover how to improve your Whatfix content and make it more user friendly

Trusted By Growing Companies Across Industries

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Companies leveraging product analytics to achieve various goals

Global Logistics Company (500k+ employees)

Application: Employee facing custom app - TMS
Goal: Fast track change management to reduce tech debt
Challenge: Knowing user adoption in different modules within the new application.
Decision Maker: Director, Change & Transformation & VP, Application Development

Global Technology Company (95k+ employees)

Application: Customer facing IOT management software
Goal: Faster time to insights
Challenge: Empowering product team by reducing dependency on engineering/data team
Decision Maker: Product Owner

F&B Company in Europe (3k+ employees)

Application: Enterprise application software - SAP Applications (Ariba, S4/Hana))
Goal: Success of a large transformation program
Challenge: Streamlining processes to decrease completion time
Decision Maker: Global Change Director, CIO

Banking Company in US (7k+ employees)

Application: Customer facing IOT management software
Goal: Faster time to insights
Challenge: Empowering product team by reducing dependency on engineering/data team
Decision Maker: Product Owner

Contact us to request a demo